Help center · Updated September 14, 2026
Help for clinic teams
Keep the operating question and the technical question clear.
Before a pilot
Email hello@narrawell.com with your organization, intended workflow and preferred next step. Do not include patient examples with identifying details.
During setup
Confirm the staff owner, access instructions, supported functionality and the process for reviewing patient entries before inviting participants.
Report a technical problem
Email support@narrawell.com with the affected workflow, approximate time, safe error text and impact. Remove credentials and patient information from screenshots.
Set expectations
Support hours, response commitments and incident communication must be agreed for the pilot. This help site does not promise a public response-time SLA.
Find your next step
For technical help, contact support@narrawell.com without sharing health information, passwords or access codes. For care questions, use your clinic’s usual channel.