Help center · Updated September 14, 2026
Help with patient access
Your clinic can confirm the program and the correct access route.
The invitation is missing
Check the contact details you gave your clinic and ask it to resend the invitation. Do not search for an unverified app with a similar name.
A link or code does not work
Tell the clinic whether the link appears expired or shows an error. For technical help, describe the problem to support@narrawell.com without including the code itself.
You are unsure who sees an entry
Ask your clinic which team members review information, when they review it and what channel to use for care questions.
You want to ask about your information
Contact the clinic about its program records or privacy@narrawell.com about information supplied to NarraWell. Start with a high-level request, not a copy of your health record.
Find your next step
For technical help, contact support@narrawell.com without sharing health information, passwords or access codes. For care questions, use your clinic’s usual channel.