Help center · Updated September 14, 2026
Service availability questions
Ask about the environment your clinic is actually using.
This is not a live monitor
This page is a support guide. It does not show current service health or certify that a patient or clinic application is available.
When access fails
Record the time, device type and safe error text. Contact the clinic or support@narrawell.com without including health information or credentials.
When care is needed
Use the clinic’s established care channel. Do not wait for a website or technical-support response for a medical need.
Clinic incident communications
Agree on incident contacts and communication expectations as part of the program. No public uptime or restoration deadline is promised here.
Find your next step
For technical help, contact support@narrawell.com without sharing health information, passwords or access codes. For care questions, use your clinic’s usual channel.