Trust & information · Updated September 14, 2026
Retention, access and deletion questions
Clarify what is kept and how to request a change before sharing information.
Public inquiry messages
If you send a prepared email, the information you provide becomes part of the correspondence. Ask privacy@narrawell.com about that conversation or request correction or removal.
Clinic program records
The program’s data relationship and applicable requirements determine retention and deletion handling. Request the specific information for your clinic before participating.
Keep requests safe
Identify the account or conversation at a high level. Do not email a full health record or identity document unless a secure process has been agreed.
Find your next step
For technical help, contact support@narrawell.com without sharing health information, passwords or access codes. For care questions, use your clinic’s usual channel.