Trust & information · Updated September 14, 2026
Changes to the patient experience
Make changes to tasks and presentation understandable.
Explain the purpose
A clinic should be able to explain why a task or part of the experience changes and what the patient is expected to do.
Clarify the effect
A changed screen does not create a new care instruction by itself. Confirm the clinic’s role in task configuration and communication.
Agree on the process
Discuss accessibility, consent and change communication before enabling personalized or adaptive features in a pilot.
Find your next step
For technical help, contact support@narrawell.com without sharing health information, passwords or access codes. For care questions, use your clinic’s usual channel.