Trust & information · Updated September 14, 2026
Incident communication
Agree on the contact path and responsibilities before a pilot.
Report a concern
For suspected exposure or unauthorized activity, email security@narrawell.com with a concise description and approximate time. Do not include secrets or patient records.
Preserve useful context
Keep the affected service, account or request reference and a description of the impact. Request a secure channel if sensitive evidence is needed.
Confirm notification commitments
Service notification duties, contacts and timeframes must be established in the applicable agreement. This page does not promise a legal notification timeline.
Find your next step
For technical help, contact support@narrawell.com without sharing health information, passwords or access codes. For care questions, use your clinic’s usual channel.