Trust & information · Updated September 14, 2026
Communication expectations
Make the difference between recording information and receiving care clear.
Ask when entries are reviewed
Patients should know who reviews the information they share and the clinic’s expected schedule. The public site makes no immediate-review promise.
Use the right channel
The clinic should identify how to ask a care question, what to do outside normal hours and where to seek urgent help.
Agree before launch
Define these responsibilities before inviting patients. The fictional walkthrough sends no messages and does not simulate a clinician’s decision.
Find your next step
For technical help, contact support@narrawell.com without sharing health information, passwords or access codes. For care questions, use your clinic’s usual channel.